911 Emergency Calls

Dialing 911 on your CaptionCall phone will connect you with Emergency Services. You may not have access to captions, depending on the emergency.

Important things to know

  • Some calls or captioning will not work if the power is out. See below.
  • 911 uses the address of your CaptionCall account, usually your home. IF YOU ARE NOT AT THIS ADDRESS, TELL 911 YOUR CURRENT LOCATION.

To check the address CaptionCall has on file for your Emergency Calling Service, call 1-877-865-9228.

911 Emergency Calls Phone

Captions in an emergency

If the power or your internet is out, your CaptionCall phone may not be fully functional.

CaptionCall Landline PhoneCaptionCall VOIP PhoneCaptionCall MobileLandline Phone (With Cord)Landline Phone (Cordless)Mobile Without CaptionCall
No Power

No audio call

No audio call

Audio call

Audio call

No audio call

Audio call

No captions

No captions

Captions

No Internet

Audio call

No audio call

Audio call

Audio call

Audio call

Audio call

No captions

No captions

No captions

unless your phone uses its own data

The CaptionCall Mobile app is a VoIP phone service. E911 service may be limited or unavailable under certain circumstances, including, but not limited to, uncharged/dead handset battery, lack of data coverage by your mobile carrier, or during an internet service outage. As part of becoming a CaptionCall Mobile customer, you provided CaptionCall with your Emergency Calling Service address. This address will be transmitted to the E911 center in the event that you call 911. If your actual location is different from the registered Emergency Calling Service address that you gave CaptionCall, you will need to provide your current location to emergency personnel when you call 911 during an emergency, or call 911 using your mobile phone service without captions. To verify or change your Emergency Calling Service address, please call 1-877-557-2227 or visit the Settings section of the app and touch Edit under Emergency Address.