CaptionCall Support
Have questions about your CaptionCall phone? Need help troubleshooting? We’re here to help.
Friendly customer support representatives are available
Call us
Email us
Get instructions
Monday – Friday: 7am – 8pm MT
Saturday – Sunday: 8am – 5pm MT
Holidays: 8am – 5pm MT
BEFORE YOU CALL
When you contact User Support, it helps to know your phone’s model number. Find it on the back of your phone.
CONNECT WITH US
Support resources
You might also find helpful information here:
Quick checks
Having phone trouble? Sometimes the answer is simple. You might try confirming:
Your internet service is working.
If it is not, your phone will have a dial tone, but the captioning will not work.
The power cord is securely plugged into the phone and into an outlet.
A telephone cord is connected to the phone port and the phone jack in the wall.
The Ethernet cord (thicker than a phone cord) is connected to the LAN port and your modem.
This does not apply if you’re using wireless internet (WiFi).
Still need help? We’re ready! Call 1-877-557-2227 or email support@captioncall.com
TECHNOLOGY THAT CONNECTS PEOPLE
CaptionCall and COVID-19
Phone returns
No longer need your phone? Getting an upgrade? Not fully satisfied? We can help. Call 1-877-557-2227 and we’ll take care of the rest.
Your satisfaction is guaranteed.
