Steven Fredley

Chief Compliance Officer, Deputy General Counsel

Q: Please describe your role in the company and why it is important. 

A: As legal counsel for the company, I handle a variety of legal matters – from reviewing contracts to managing litigation matters. As nearly every aspect of our business is regulated in some manner by the Federal Communications Commission (FCC), a majority of my time, however, is spent advising our different business groups on regulatory compliance, which is a key focus of the company and critical to our success. As a company we want to ensure that all of our employees understand the rules, follow the law, and act with integrity in all aspects of their job. 

Q: What do you bring to your role that adds value to the company?

A: Prior to my current position, I was a partner in a Washington, D.C. law firm, and one of my clients was the company. So, coming to work in-house was a natural fit. I understood the company’s business and the regulatory environment in which it operates. This experience allowed me to immediately begin focusing on ways to support the company’s culture of compliance. Fortunately, that has not been difficult. I’m impressed by the integrity of the people and the importance the company places on doing the right thing. That impression is confirmed again and again.

Q: What does the Americans With Disabilities Act (ADA) provide for people who are Deaf and hard-of-hearing? 

A: The ADA guarantees to the Deaf and hard-of-hearing the same access to communication services as those available to hearing individuals. Without the ADA and the services that CaptionCall and Sorenson Communications provide, millions of Americans would be cut off from communication services that connect them to the world around them, including social connections that are so important to a healthy and happy life.

Q: Please describe how regulations (the government rules) impact what we do as a company.

A: FCC regulations impact nearly every aspect of what we do as a company. These regulations establish operational and technical standards, such as call confidentiality and the speed at which we must answer calls. They dictate who is eligible to receive our services, what these people must do to register for service, and how we market our services to potential customers. Given the scope of these rules, the company provides training for all employees and regularly reviews and updates as necessary its policies and procedures. Ultimately, our objective is to provide our employees with the knowledge and resources they need to do their job in a way that is consistent with our regulatory obligations.

Q: What is the greatest challenge you have overcome – or are still overcoming – in your work?

A: When I joined the company, one challenge was becoming immersed in the different business groups. I found that the best way to ensure the company’s compliance was to have high visibility into each group’s initiatives. Being involved early on helped me understand their objectives and how we could meet those objectives in a manner consistent with the rules. Department leaders have been very transparent and willing to engage me in their strategic planning and day-to-day operations. 

Q: What is the best part of your work?

A: The best part of my work is the people with whom I get to work. The company is fortunate to have so many talented and dedicated people who care passionately about what they do and about serving our customers. That same dedication is also apparent in their desire to make sure their conduct is consistent with the company’s legal and regulatory obligations. They routinely seek out my advice and willingly accept it—all of which makes my job much easier.