CaptionCall System Status

Currently, the CaptionCall service is available and all systems are functioning normally. There are no service outages planned at this time.

CaptionCall is the world's best captioning telephone designed to help people with hearing loss use the phone to stay socially connected with loved ones, conduct important business, and best of all, maintain confident communications for a longer, happier, healthier life.

If you are currently experience problems, contact our customer support team.

Keep up with CaptionCall on our Blog

Will My Hearing Come Back?

By CaptionCall | April 11, 2019 | 0 Comments

Several years ago I was using a Q-tip to clean my ears – something I have long since learned is a bad idea.  Shortly after, I had a sudden pain in my ear and then a weird noise.  I couldn’t hear anything from my right ear except for this obnoxious noise. I was a little…

Tips For Getting Used To Wearing Hearing Aids

By CaptionCall | April 4, 2019 | 0 Comments

Was getting hearing aids not what you expected? For a lot of people, new hearing aid ownership can be a difficult transition. Many people go through the process of spending money on their hearing aids only to decide after one use or so that they don’t want to wear them. That’s unfortunate because wearing your…

Hear Well. Stay Vital.

By CaptionCall | March 28, 2019 | 0 Comments

What’s your passion? That’s the question asked at Whatever your passion is, the Hear Well Stay Vital campaign has an important message. Get your hearing checked.  “Hearing loss is linked to increased risk of dementia, depression, falls and isolation. Stay engaged, stay vital and enjoy doing what you love.” You may not have realized…

Hearing Aids Make You Live Longer

By CaptionCall | March 21, 2019 | 1 Comment

Looking for more reasons why getting a hearing aid is good for you? has a great list of 5 ways that hearing aids can help you live longer. Hearing aids help with balance – Falls can be very dangerous as we age and hearing loss has been tied to increased chances of falling. Hearing…

Just Getting A Hearing Aid Isn’t Enough!

By CaptionCall | March 7, 2019 | 23 Comments

Yay! You got hearing aids! Now you are living free and can hear absolutely everything. As much as we wish this to be true there are some important things you should know about making the best of your hearing aid experience. Your hearing aids are expensive and the last thing you want is for them…

Thanks for a great month!

By CaptionCall | February 28, 2019 | 0 Comments

Here is more great love that you all shared! I recently got my CaptionCall phone and love it.  I didn’t realize just how much I was missing on phone calls before.  I have five children and two live out of state so there is quite a bit of phone use.   I still can’t hear…

The Relationship Between Sleep Apnea And Hearing Loss

By CaptionCall | February 13, 2019 | 2 Comments

You may not have ever thought to pair the two issues together, but if you have, or you know someone who has been diagnosed with sleep apnea, then it might well be worth making an appointment to see an audiologist. Research has established that sleep apnea can be a clear sign of hearing loss. Experts…

Why I Love CaptionCall!

By CaptionCall | February 7, 2019 | 1 Comment

In celebration of we love CaptionCall month we wanted to share some of the nice things people have said!   So nice to be able to hear and understand what people are saying on the phone. Finally something free from the government if you qualify. Jane S   I absolutely love the service. I am…

How To Cope With Listening Fatigue

By CaptionCall | January 31, 2019 | 7 Comments

Have you ever felt like your hearing loss is just draining you? If so, you’re not alone. Hearing loss can take its toll physically and emotionally, leaving you feeling stressed and spent. The fact is, with hearing loss you have to work harder than the average person to stay engaged. has some great tips…

Restaraunt Tips For People With Hearing Loss

By CaptionCall | January 24, 2019 | 7 Comments

The weekend will soon be upon us and it will be a perfect time to get together with friends and family to eat out and spend time together. However when you have hearing loss, it can often be difficult to keep up with the conversation while at a busy restaurant. Here are some things you…

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.