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Currently, the CaptionCall service is available and all systems are functioning normally. There are no service outages planned at this time.

CaptionCall is the world's best captioning telephone designed to help people with hearing loss use the phone to stay socially connected with loved ones, conduct important business, and best of all, maintain confident communications for a longer, happier, healthier life.

If you are currently experience problems, contact our customer support team.

Keep up with CaptionCall on our Blog

The Relationship Between Sleep Apnoea And Hearing Loss

By CaptionCall | February 13, 2019 | 1 Comment

You may not have ever thought to pair the two issues together, but if you have, or you know someone who has been diagnosed with sleep apnoea, then it might well be worth making an appointment to see an audiologist. Research has established that sleep apnoea can be a clear sign of hearing loss. Experts…

Why I Love CaptionCall!

By CaptionCall | February 7, 2019 | 0 Comments

In celebration of we love CaptionCall month we wanted to share some of the nice things people have said!   So nice to be able to hear and understand what people are saying on the phone. Finally something free from the government if you qualify. Jane S   I absolutely love the service. I am…

How To Cope With Listening Fatigue

By CaptionCall | January 31, 2019 | 0 Comments

Have you ever felt like your hearing loss is just draining you? If so, you’re not alone. Hearing loss can take its toll physically and emotionally, leaving you feeling stressed and spent. The fact is, with hearing loss you have to work harder than the average person to stay engaged. has some great tips…

Restaraunt Tips For People With Hearing Loss

By CaptionCall | January 24, 2019 | 2 Comments

The weekend will soon be upon us and it will be a perfect time to get together with friends and family to eat out and spend time together. However when you have hearing loss, it can often be difficult to keep up with the conversation while at a busy restaurant. Here are some things you…

Keep Those Ears Warm!

By CaptionCall | January 17, 2019 | 0 Comments

When it’s cold outside it is important to remember to keep your ears warm and dry.  Exostosis ear, or more commonly called Surfer’s ear, can become a real issue for people that spend a lot of time doing activities outside in the cold. Exostosis is a result of your body trying to protect your ears….

Ways To Stay Physically Fit During The Winter Months

By CaptionCall | January 10, 2019 | 0 Comments

Staying active as you age is an important part of living a healthy life. However with it being cold outside you may feel less motivated to get out and about. has some great ideas you can use to stay active this winter: Take a dance class Go swimming Bundle up and take a walk…

A New Year Means New Hearing Health Goals!

By CaptionCall | January 3, 2019 | 1 Comment

It’s a new year! It’s time to take the opportunity to set some goals around your hearing health! Here are some steps you can take to make sure you achieve the hearing health goals you set for yourself. Make your goals specific Measure your progress Share your goals with family and friends Schedule your goal…

Give The Gift Of Hearing Your Best!

By CaptionCall | December 20, 2018 | 0 Comments

Did you know that getting your hearing loss treated by a hearing care professional can be a holiday gift for your friends and family? If you show signs of hearing loss but have been putting off treatment there are a few reasons why getting your hearing treated could be the best gift you give this…

Year In Review

By CaptionCall | December 13, 2018 | 4 Comments

It’s been an amazing year!  Thank you for the opportunity to serve you with the CaptionCall phone and service.  Many great things happened in 2018 to enhance your CaptionCall experience.  Here are just a few examples: Added Bluetooth Connectivity Low-cost Internet Solutions for people without internet Capital Sponsor of HLAA’s Walk4Hearing Program Released the Eddy…

Save Some Money, Get A Hearing Test!

By CaptionCall | December 6, 2018 | 1 Comment

Trying to save on health care costs as you age? You may want to have your hearing checked. A recent 10 year study showed that adults with untreated hearing loss spent an average of 46% more in total health care costs than those with treated hearing loss. For the participants of the study this was…

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.