Ryne M. Vogel
Q: Please describe your role in the company and why it is important.
A: I oversee the systems that house our people’s employment records. I also have the great fortune to oversee our payroll team. Ensuring our human resources team has reliable systems and good data helps them perform their functions more effectively so that we can hire new employees, capture and store required employment records, communicate with benefits vendors so our employee’s insurance plans work properly, and provide metrics and reports so that business leaders can monitor performance and make informed decisions. Making sure our employees are paid on time and accurately is also, obviously, something all our employees rely on!
Q: What do you bring to your role that adds value to the company?
A: One of the things I am most proud of is the team I have helped assemble. The payroll and HRIS teams are comprised of wonderful, hard-working people. They truly care about our company and the people who work for us. Our team members are organized, thoughtful, kind, and dedicated. Our team has great synergy and we enjoy solving problems together.
Q: What does the Americans with Disabilities Act (ADA) provide for people who are Deaf and hard-of-hearing?
A: When I started working for our company more than 11 years ago, I began my work as a communications assistant (a position that we now refer to as a captioning agent). It was my job to provide the best possible service to the individual customers I would interact with on every call that came to me. During my training for that role, and the many interactions I had with my leaders, the Americans with Disabilities Act (ADA) was always a key focus. The phrase in the ADA that was emphasized most heavily was that the communication services we provide to the Deaf and hard-of-hearing need to be “functionally equivalent” to communication services enjoyed by people who are not Deaf or hard-of-hearing. In other words, the ADA sets a high standard that gives the Deaf or hard-of-hearing communities a right to pure and clear communication. Part of our company’s missions is to ensure that high standard is met for our customers every second of every day.
Q: Please describe how regulations (the government rules) impact what we do as a company.
A: Our company is subject to the same regulations that many organizations in North America must adhere to. We have a large organization and there are many different federal, state, provincial, and local employment laws with which we must comply. The payroll and HRIS team have the challenge and responsibility of understanding many of those regulations and setting up our systems and practices in a way that will meet those requirements. In addition to these employment-related regulations because our company is overseen by the Federal Communications Commission (FCC), we have added regulatory requirements we follow that impact the way we market our products, staff our teams, and pay our employees.
Q: What is the greatest challenge you have overcome – or are still overcoming – in your work?
A: I have seen this company grow so much from the time I began my career here. The teams I work with have found ways to utilize technology to increase efficiencies and streamline our work. However, as the company continues to grow and evolve, the team is constantly faced with new challenges that force us to grow and evolve with the company; we are in a constant state of change. There are so many people who can benefit from our products and services. So, while it may be difficult to meet the everchanging and growing needs of our customers and regulators, these are ultimately wonderful challenges to have.
Q: What is the best part of your work?
A: I am often asked that question and I have never been able to narrow my answer down to just one thing. For me, the best part of the work I do is first, being a small part of the overall mission of our company. We truly do solve real problems for real people. Just knowing that I am even a small part of that is very rewarding. Second, another wonderful aspect of my work is associating with the many talented people who work tirelessly for our organization- they really care about the work we do and the people we serve.