FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

CaptionCall for iPad

iPad Call View

Get CaptionCall Mobile

CaptionCall Mobile enables people with hearing loss to make and receive telephone calls from their iPad - so you understand every word of every call, everywhere.



The CaptionCall Mobile application is FREE and available in the Apple App Store here to download. CaptionCall users can download the app, sign in using their CaptionCall credentials, receive a CaptionCall Mobile number, and start making calls immediately!

CaptionCall Mobile requires a CaptionCall account, an Apple® iPad® 2 or later, and a Wi-Fi or cellular Internet connection.


Make and receive captioned telephone calls anywhere you have an internet or cellular connection!  CaptionCall mobile makes it easy to stay connected on the go and understand what your callers are saying.


Saved Calls

Save captions from your conversations for future review.  Perfect for reminding yourself about an appointment time or reviewing important moments from loved ones.

Also Includes:

  • Contact List - Include your iPad and CaptionCall account contacts for easy dialing
  • Voicemail - Caption voicemails received to your CaptionCall Mobile number and never miss a thing
  • Recent Calls list - Know when you miss a call and easily dial your most frequent numbers

How to Make Calls

  1. Touch the CaptionCall icon on your iPad screen. Note that the icon may be in a different place on your iPad’s screen.
  2. The CaptionCall Mobile app will then display.
  3. Read the FCC WARNING, then touch the green OK button.


  5. Type the number you want to call using the Keypad.
  6. Touch the green Call button.
  7. Your call will then be connected and captions should appear shortly thereafter.



How to Answer Calls

  1. CaptionCall Mobile will display a message when you have an incoming call.
  2. Touch the Answer button to answer the call.
  3. Your call will then be connected. Captions will begin shortly thereafter.


  5. Caller ID information (if available) will display on the left side of the screen.
  6. Press the red Hang-Up button when you are ready to end the call.

How to Save Calls

The Saved Calls feature allows you to save the captions from a call and view them at a later time.

To save a call, follow these steps:

  1. When a call ends, touch the green Save button to save the captions for the call.
  2. CaptionCall Mobile then adds the call to your Saved Calls list.



To view the captions for a saved call, follow these steps:

  1. Touch the Saved Calls button (highlighted in green below).
  2. Touch a call in the call list to view the saved captions for that call.

How to Check Voicemail

When we assign you a CaptionCall Mobile telephone number, we also provide you with a voicemail account.

When someone calls your CaptionCall Mobile number and you do not answer, they will have the option of leaving you a message. You can listen to these messages and have them captioned.

When you have one or more voicemail messages, a numeric indicator will appear on the Voicemail button beneath the Keypad.


To caption a voicemail message, follow these steps:

  1. Touch the Voicemail button beneath the Keypad.
  2. Use the Keypad to type in your voicemail PIN code when prompted, followed by the “Pound” sign.
  3. Captions for the first voicemail message will begin shortly thereafter.

Voicemail Message Options:

  1. Press 1 to skip a message.
  2. Press 2 to save a message.
  3. Press 3 to delete a message.

How to Restart the App

Although rare, sometimes mobile apps require a restart due to a crash caused by power issues or connectivity problems. Follow these steps to restart your CaptionCall App.

To restart your app, follow these steps:

  1. Press the Home button (fig. 12) on the front of the iPad twice in a row, quickly.
  2. The iOS Multitask View screen will then display.
  3. Touch the CaptionCall screen image and hold your finger down on it.
  4. Drag the CaptionCall screen image toward the top of the iPad screen.
  5. When the CaptionCall image disappears, remove your finger from the screen.
  6. Press the iPad Home button once to return to the iPad Home screen.
  7. Touch the CaptionCall Mobile icon on the Home screen to restart the app.
iPad on Home Screen
fig. 12


End User License Agreement

Click the button below to view and download the CaptionCall End User License Agreement (EULA)