CaptionCall Media Catalog

Hearing care professionals may use CaptionCall assets in patient education materials including logos, phone images, and many lifestyle images. Please review required federal disclosures.

Federal regulation requires that IP CTS providers include certain disclosures in their marketing materials. Any third-party who makes use of CaptionCall materials, which include CaptionCall’s intellectual property, must add the following disclosure to any marketing materials:

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONE WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.

Your communications must make clear there are eligibility requirements to be met in order to receive and use a CaptionCall phone. Strict adherence to the eligibility standards is enforced.

Important Info to Know

As a professional who recommends CaptionCall to your patients, there are several important things you should know and help your patients understand:

CaptionCall service is available to individuals who have a hearing loss that necessitates the use of captions to use the telephone effectively.
If you recommend CaptionCall to your patients, you should explain the eligibility requirements.
CaptionCall is a captioning service that may use a live captioning agent and advanced voice recognition technology to generate captions of what the user’s callers say.
CaptionCall is certified by the FCC to provide captioned telephone service.
Funding for CaptionCall service is based on an assessment paid by telephone communications companies. These companies often pass this cost along to telephone subscribers in the form of a surcharge.
CaptionCall service and phone should not be tied to any other offer or program.
Avoid referring to the CaptionCall phone or service as “free”, but instead describe as “no-cost”.

Please contact your local Account Manager or reach out to our corporate support team at support@captioncall.com / 1-877-557-2227 if you need additional support.

CaptionCall logos

Horizontal Logo

Horizontal Logo Plain Horizontal Logo with Tagline

Vertical Logo

Vertical Logo Plain Vertical Logo with Tagline

Spiral Logo Mark

Spiral Logo Green Spiral Logo Grey

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