What to Look For in a Captioning Phone

February 1, 2017



Without question, captioned telephone service has restored many hearing-impaired patients’ ability to communicate effectively and confidently by phone. In addition to audio performance, we urge you to look at the captioning quality of the phone you recommend to your patients.  Consider the following:


  1. Caption Readability: Readability is influenced by text size, font and the contrast between the captioned text and the screen background.  CaptionCall focuses on each of these factors to ensure your patients enjoy the best-possible captioning experience.


Readability is also impacted by how smoothly the captions appear and scroll across the screen.  CaptionCall offers SilkScroll™—a feature that that presents the captions in smooth, continuously-flowing segments for a remarkably smooth flow of captions.


  1. Caption Speed:  Call Assistants at CaptionCall use the latest voice recognition technology to expedite the speed of captions. CaptionCall offers the fastest captioning service from start to finish for every call, regardless of how long the conversation lasts.


  1. Caption Accuracy:  CaptionCall boasts a captions accuracy rate of 96 percent. Our Call Assistants have the ability to make highlighted corrections when voice recognition misses a word, guaranteeing your patients’ the most accurate captioning experience possible.


When these lofty captioning standards are combined with CaptionCall’s excellence in audio quality and TIA-certified amplification, your patients will enjoy the ultimate calling experience. We invite you to recommend CaptionCall—THE GOLD STANDARD in captioned telephone service—to all your eligible patients.


To learn more about the CaptionCall phone and service, or to start sharing CaptionCall with your patients, visit www.captioncallprovider.com.



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