Acknowledgement of E911 Limitations in VoIP Service

The Federal Communications Commission requires Voice over Internet Protocol, or VoIP, providers to advise customers of potential limitations in the delivery of basic and enhanced (E911) emergency services, and obtain an acknowledgement that the customer has received the advisory and understands the 911 limitations.

The CaptionCall phone uses a VoIP service that uses an Internet connection to make and receive calls. Emergency calls from VoIP services may work differently from traditional 911 services:

VoIP calls to 911 may be limited or unavailable in scenarios that include but are not limited to the following:

  1. During a power outage or when your broadband Internet service or wireless service is unavailable or interrupted
  2. Cancelled, suspended, or terminated broadband internet service or wireless service OR cancelled, suspended, restricted, or terminated use of the CaptionCall mobile application or service.
  3. A software, mobile device, or tablet malfunction or an uncharged or dead handset battery.

CaptionCall cannot determine your location automatically when you dial 911.

  1. Some 911 call centers do not accept automatic location information of any kind. If you reach a Public Safety Answering Point that offers only basic 911, you must be prepared to provide your location to the call taker.
  2. Some 911 call centers provide enhanced 911 service, which allows them to obtain location and call-back information for 911 call takers automatically. Because CaptionCall cannot determine your actual location, it will provide your registered Emergency Calling Service address to these call centers. If you call 911 using the CaptionCall phone and your actual location is different from your registered Emergency Calling Address (for example, in the event of a move), you will need to provide your current location to the emergency personnel. Otherwise, any required emergency services will be delayed or unavailable.

CaptionCall has provided you with a warning label advising you of these limitations. Please place the label on your CaptionCall phone or near the area of your home where you typically use CaptionCall.

To verify or change your Emergency Calling Service address, please call 1-877-557-2227.

I acknowledge I am aware of and understand these limitations.

CaptionCall is easy to use and requires no technological know-how on your end. The service works a lot like closed-caption television. It uses the most advanced voice recognition technology and a fast transcription service to display written captions of what a caller is saying on a large, easy-to-read screen.