Kyla Ferguson

Compliance Manager of URD and Registrations

Q: Please describe your role in the company and why it is important. 

A:  Currently, my role in the company is to help prepare CaptionCall for the registration of all of its customers when the User Registration Database (URD)  becomes required next year. Then I will transition into ensuring that all customers meet the requirements to be registered in the URD.  I work closely with all of the different departments that make up our complicated infostructure to make the CaptionCall system work better and more efficiently for us in the long run. 

Q: What do you bring to your role that adds value to the company?

A: I believe that since my role allows me to work with so many departments, I can work to build relationships and build trust. This will add integrity and value to the projects we are working on together and make it easier to encourage workplace compliance. 

Q: What does the Americans with Disabilities Act (ADA) provide for people who are Deaf and hard-of-hearing? 

A: It allows people who are Deaf and hard-of-hearing to not be segregated or denied any service and to have the same rights as everyone. It allows them to receive services that help them to communicate more effectively and experience life in ways that have not been possible before.   

Q: Please describe how regulations (the government rules) impact what we do as a company.

A: Being regulated by the FCC, there are many rules that affect us. Our company has been able to provide no-cost services and much-needed products to people who need them. The FCC is the primary authority when it comes to regulating our company and allowing us to run our business. It is so important that we follow and abide by all of the required laws and regulations so that we can remain in business and in turn help many people live more effective lives.

Q: What is the greatest challenge you have overcome – or are still overcoming – in your work?

A: I would have to say the hardest thing about my work is learning all of the parts that go into making an efficient database. I am learning about what does and what does not work every day.

Q: What is the best part of your work?

A: I absolutely love how diverse our company is. I have learned so much from the Deaf and hard-of-hearing community and it is sad to say, that I have not had that opportunity in my previous jobs.  I enjoy working with the various departments and learning what they do and how they all play a role in making us the best provider in the industry.  I am constantly learning and growing.