Order Now Certify A Patient
CaptionCall Header logo
Mobile Dropdown Icon

How CaptionCall Works

Telephone captioning transcribes your phone calls so you can read and understand every detail. CaptionCall is at no-cost to people with hearing loss that need captions to use the phone.

Request Service

How CaptionCall Works

Telephone captioning transcribes your phone calls so you can read and understand every detail. CaptionCall is at no-cost to people with hearing loss that need captions to use the phone.

Request Service

ACCURATE CAPTIONS MATTER

How Captioned Phone Service Works Video

HOW IT WORKS

A Quick Explaination



Step one Step two Step three

Make or answer a call as usual with CaptionCall.

A CaptionCall agent transcribes what the other person says.

You read the conversation - you can save the captions, too!

Step one

Make or answer a call as usual with CaptionCall.

Step two

A CaptionCall agent transcribes what the other person says.


Step three

You read the conversation - you can save the captions, too!

Step one

Make or answer a call as usual with CaptionCall.


Step two

A CaptionCall agent transcribes what the other person says.


Step three

You read the conversation - you can save the captions, too!

Why phone captioning is important

  • Trouble hearing on the phone is common, even with hearing aids
  • Regular phones make it hard to distinguish speech tones
  • Phone calls have no visual cues to support understanding
  • People with hearing loss can lose the benefits of social interaction
  • CaptionCall can help people stay connected with life

How CaptionCall does captions right

  • Captions add visual support to what you hear
  • CaptionCall phones have adjustable volume settings
  • Agents help improve caption accuracy compared to computer voice recognition
  • You can pair wireless hearing aids for extra convenience
  • CaptionCall has traditional and mobile phone captioning options
  • CaptionCall is provided at no-cost to people with hearing loss.
  • Ability to turn captions on and off depending on need

Why phone captioning is important

  • Trouble hearing on the phone is common, even with hearing aids
  • Regular phones make it hard to distinguish speech tones
  • Phone calls have no visual cues to support understanding
  • People with hearing loss can lose the benefits of social interaction
  • CaptionCall can help people stay connected with life

How CaptionCall does captions right

  • Captions add visual support to what you hear
  • CaptionCall phones have adjustable volume settings
  • Agents help improve caption accuracy compared to computer voice recognition
  • You can pair wireless hearing aids for extra convenience
  • CaptionCall has traditional and mobile phone captioning options
  • CaptionCall is provided at no-cost to people with hearing loss.
  • Ability to turn captions on and off depending on need

Frequent Questions About How CaptionCall Works

Will the CaptionCall phone work with my hearing aids?

Yes. Our phone is designed with an extended handset and adjustable volume settings for hearing aid compatibility. If you have Bluetooth hearing aids, they can pair with both a landline CaptionCall phone and with your mobile phone to stream audio. Both the CaptionCall phone and CaptionCall Mobile App will send audio and display captions of what you hear.

Can I keep the same phone number?

A traditional CaptionCall phone can use your existing landline or for people without a land line, CaptionCall can provide a new VoIP number for captioned calling. The CaptionCall Mobile App assigns you a new mobile number; most people forward their existing mobile number to ring in the app.

Will using CaptionCall increase my monthly phone bill?

No. Telephone captioning is a no-cost ADA service the government provides to people with hearing loss who have trouble communicating on the phone. There is no charge for the phone, installation, or captioned phone calls.
To read more about no-cost captioning, click here.

Can I still use the other phones in my home?

Yes. Very other phone will work as usual. The captioning service requires a landline CaptionCall phone or the CaptionCall Mobile App.

Can I use the CaptionCall phone to call 911 in case of emergency?

Yes. Dialing 911 will connect you with emergency services just like any phone. Be aware that the captioning will not work on a CaptionCall landline phone if the power is out (you can still make and audio call). When using CaptionCall Mobile, emergency services will use the address you provide at setup as your location. Click here for more information about emergency calls.