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How CaptionCall works

CaptionCall works a lot like closed-caption television. It displays written captions of what your caller is saying on a large, easy-to-read screen. The CaptionCall phone also has a variety of features to help you hear and understand a call better.

The CaptionCall process

When you make or receive a call using CaptionCall, a live captioning agent is automatically connected to the call. This person uses voice-recognition technology and manual corrections to turn the audio into captions. This combination of technology and human involvement helps CaptionCall deliver the most accurate captions possible. We follow strict privacy regulations and none of your conversation is recorded.

The CaptionCall phone

The CaptionCall phone

The CaptionCall phone is designed specifically for people with hearing loss, and it includes both audio and visual features to help you understand phone calls better.

  • Captions appear nearly simultaneously as you talk. The captions scroll on the screen as the conversation continues.
  • A volume dial lets you adjust how loud the call is on the handset or speakerphone.
  • Phone settings let you customize frequencies based on your individual hearing loss.
  • Additional features like voice messages and saved conversations make the CaptionCall phone extra convenient.
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Still have questions?

Does CaptionCall work with hearing aids? Does it use your same home phone number? Does CaptionCall work on a mobile device?

Yes, yes, and yes! Learn more about CaptionCall in our Frequently Asked Questions.