Internet access has gone from a nice-to-have service to a vital utility that people need to do everything from banking to filling prescriptions and connecting with family and friends. Lack of internet access prevents people from taking advantage of the virtual world. That’s where CaptionCall’s no-internet, no-problem telephone captioning solution can be a literal lifesaver.

Who Doesn’t Have Access?

For many people who are on a fixed income or live in rural areas, high-speed internet either isn’t available or isn’t affordable. The FCC
reports that 19 million Americans, or 6% of the population, still lack access to fixed broadband service at threshold speeds, which is 25 Mbps download and 3 Mbps upload.

With the internet becoming an essential way to communicate, those without access risk being left behind and becoming isolated, which leads to frustration and potentially depression. For those with hearing loss who are also without internet access, the issues are exacerbated.

Seniors and the Disabled

According to a 2019 survey from the Pew Research Center, seniors (65+) are more likely than any other age group in the United States to not use the internet. The 27% of seniors who said that they do not use the internet in 2019 is actually down from 34% when the survey was conducted in 2018, but that’s still more than a quarter of the senior population that is missing out.

Additionally, a 2017 survey from Pew found that disabled Americans are less likely to use technology compared to non-disabled Americans. When it comes to home broadband, the gulf is evident between disabled and non-disabled U.S. adults who say they have access (57% vs. 76%).

What this means is that millions of people around the country are unable to communicate online when they need to the most.

Benefits of Internet Connection

One benefit of having an internet connection is telehealth, which allows seniors and the disabled to virtually communicate with healthcare professionals without having to be in the same room. Telehealth has become essential during the COVID-19 pandemic with social distancing guidelines in place around the country. Unfortunately, for those without internet access, telehealth is inaccessible.

Another benefit is being able to create a social and emotional connection with people. Video conferencing extends from the boardroom to the living room with executives using it to communicate with their teams and families gathering around for a chat with loved ones. Using Facetime, Zoom, Skype, and various other services, a live video feed of the person you want to talk to is just a button away.

Family Using Laptop Computer

Captioned Telephone Service for People with Hearing Loss

People with hearing loss who are not online are unable to utilize telehealth and video conferencing. Even talking to a healthcare professional via the telephone can be difficult and important information can be misinterpreted. Today, that has changed.

CaptionCall is a no-cost telephone captioning service for people with hearing loss that necessitates the use of captioned telephone service and is funded by the FCC. There are no upfront costs or monthly service fees for those who qualify, and our red-carpet installation process will get you set up in no time.

How to Get Captioned Telephone Service

Previously, you needed to have a landline or an internet connection to get captioned telephone service. But today, CaptionCall’s Internet Protocol Captioned Telephone Service (IP CTS), can provide captioned telephone service to people without internet.

If you’re reading this online article, you already have internet access. However, if a family member or friend is experiencing hearing loss that necessitates the use of captioned telephone service and lives in a rural region, are on a fixed income, or are getting rid of their internet service, they may qualify to have CaptionCall help them stay connected.

Please have them call 1-877-865-9228 to ask a CaptionCall representative about our no-internet solutions or visit and help them with our simple online process.

If you have a friend or family member with hearing loss who needs captioned telephone service, help them here.