If you have hearing loss, CaptionCall can add accurate captions to your Zoom video calls.

Zoom has become a bigger part of life since the onset of the COVID-19 pandemic. All around the world, we’ve relied on the video conferencing platform to help us stay in touch with family, friends, and colleagues throughout this unprecedented time.

Recently, Zoom announced they were expanding their live transcriptions service to those with free accounts; however, the app relies on artificial intelligence (AI) to provide live transcriptions. As anyone with hearing loss knows, AI alone isn’t accurate.

That’s where CaptionCall can help you enjoy accurate captioning service on your Zoom video calls.

When qualified users make or receive a call using CaptionCall, a live Captioning Agent is automatically connected to the call. The agent uses voice-recognition technology to caption the audio of the caller (not the CaptionCall user) and manually make corrections when needed. This dynamic combination helps CaptionCall deliver reliable, accurate captions.

Now, CaptionCall customers can add (at no cost) our industry-leading captioning service to Zoom video calls by dialing in using the CaptionCall service. Below, we’ve assembled a step-by-step guide that tells you exactly how to do it. Keep in mind the meeting host must have a paid Zoom account since free accounts don’t allow phone dial-in access. Also, if there are many people on the call talking at once, it may be difficult to caption accurately.

Add Captions to Your Zoom Call Using the CaptionCall Phone

  1. Click the meeting link provided in the Zoom invitation sent to you via email by the meeting host. If you have the Zoom application already downloaded, you will automatically connect to the meeting. If you don’t have the application downloaded, your web browser will open and let you choose to connect via the browser or install the Zoom application.
  2. Once you have connected, disable computer audio for the call. You can do this by clicking the ^ arrow next to the “Mute/Unmute” button at the bottom of the Zoom screen and selecting “Leave Computer Audio.” This will prevent audio feedback issues with your computer and your CaptionCall phone.
  3. On the CaptionCall phone, make a call to the dial-in phone number provided in your Zoom invitation. If you are not sure if your meeting host has allowed phone dial-in, follow the above instructions, and the automated Zoom attendant will either let you into the meeting or tell you, “This meeting does not allow phone dial-in.” Please also be aware that there may be long-distance charges associated with calling Zoom phone numbers and has nothing to do with the CaptionCall service.
  4. Once you’re connected to the Zoom meeting and have called the dial-in phone number, use the CaptionCall phone dial pad to enter the Zoom Meeting ID number provided in the invitation and press #. If necessary, enter the Participant ID number and press #.
  5. When prompted, use the CaptionCall phone dial pad to enter the Zoom Meeting Passcode provided in the invitation and press #.
  6. You should see the Zoom meeting on your computer screen, and captions of what is being said should appear on your CaptionCall phone!