April 6, 2020

Once again, I want to update our valued CaptionCall customers during this coronavirus (COVID-19) pandemic.

CaptionCall continues to hire more employees to keep up with the demand for increased communication from you, our valued customers. Over the last two weeks, CaptionCall hired more than 600 additional Captioning Agents. We are working as expeditiously as possible to allow more Captioning Agents to work from home, while simultaneously attempting to ensure social distancing and cleaning in our centers to make them safe for our employees to go to work.

We acknowledge you will experience delays in captioning and sincerely apologize for those delays. Your patience is appreciated as we strive to improve service levels by adding shifts, hiring and training more Captioning Agents, offering work-from-home options, and working with the FCC to ensure we can continue to provide service.

I’m immensely proud of our organization and want to thank our many employees who have given their time, energy, commitment and talents in this time of crisis to serve you. Stay safe, stay healthy, and stay strong.

Jason Dunn, Chief Operating Officer