For those of you who have visited an acute care hospital for inpatient treatment due to an illness or other medical condition, you know that your recovery doesn’t end when you’re discharged. In fact, it can take additional visits with other specialists to make a full recovery. This is called post-acute care and according to the American Hospital Association, it includes long-term care hospitals, inpatient rehabilitation facilities, skilled nursing facilities, and home health agencies.

With all the recent changes from the Centers for Medicare & Medicaid Services, it has never been more important to have an effective way with which to communicate with your patients. Recent studies show that those with self-reported hearing loss are 32% more likely to readmit to the hospital within the 30-day post-acute window. Statistics show that 25% of seniors ages 65-74 have hearing loss, and 50% of those 74 and older have hearing loss. If they cannot hear or understand what healthcare providers are saying over the phone, the results could be disastrous.

CaptionCall provides captioning services through phones and mobile applications. These services are available to individuals who have a hearing loss that necessitates the use of a captioned telephone service. Hearing loss affects millions of Americans for a variety of reasons, including age, illness, injury, loud working conditions, and military service. It does not, however, have to limit the quality of their phone conversations. CaptionCall now makes it easy for eligible individuals to communicate confidently with care providers, friends, and family by phone.

As a provision of the Americans with Disabilities Act, the U.S. Federal Government has established the Telecommunications Relay Service (TRS) Fund managed by the FCC. These resources are allocated to provide captioned telephone service to individuals with hearing loss who need captioning to communicate in a manner that is functionally equivalent to communications by conventional telephone users. There is no initial cost or future cost to patients who qualify or to their healthcare providers. CaptionCall provides all the equipment, installation, user training, and support services to patients in their home, and continues that support as long as the patient needs the services.

Hearing loss is directly linked to depression, isolation, cognitive decline, and is progressive. Accurate and meaningful communication can make all the difference not only in inpatient care, but it can also improve their quality of life as they begin to understand friends and family on the telephone. To learn if you qualify or how to qualify your patients and include CaptionCall in your care services, speak to your local CaptionCall representative or visit

Post-Acute Care Continuum