Erin LaRose

Certified Master Trainer

Q: Please describe your role in the company and why it is important. 

A: I install CaptionCall telephones for people with hearing loss and educate our customers using hands-on feature training. We are always looking to help people with hearing loss who need CaptionCall! This is a vital role because it allows our customers to feel confident while fulfilling their communication needs.

Q: What do you bring to your role that adds value to the company?

A: I always walk into my appointments with a positive attitude and friendly demeanor. I also make sure I come prepared with everything that may be needed during the installation and training. This helps make the appointment go smoothly and puts the customer at ease. 

Q: What does the Americans With Disabilities Act (ADA) provide for people who are Deaf and hard-of-hearing? 

A: The Americans with Disabilities Act provides communication services needed to communicate effectively. This includes the captioning service paid for by the Telecommunications Relay Service (TRS) fund, a federally administered program.

Q: Please describe how regulations (the government rules) impact what we do as a company.

A: We must carefully follow the rules and regulations of the FCC. This means that we have to be able to adapt to change quickly and efficiently.

Q: What is the greatest challenge you have overcome – or are still overcoming – in your work?

A: Everyone has a different learning curve. I have learned to adapt to keeping the training simple for customers who aren’t as comfortable with technology and going into more detail with others. Therefore, patience is definitely a key factor in this role!

Q: What is the best part of your work?

A: The best part of my work is being able to see our customers’ reactions when they make that first phone call! We have shared tears of joy and big smiles. Being able to provide a service to help people communicate is so rewarding.