Meet Our Team
We are committed to delivering critical communication services to our customers every day. Here, we feature some of our employees who discuss the importance of their work.
"We are focused on finding individuals that need CaptionCall to use the telephone effectively."
"I enjoy telling our story about how we develop and provide trusted services and technologies that deliver exceptional communication experiences for our customers."
"I view the importance of my job in a simple statement: ’How can I make your job better/easier?’ "
"My teams show up every day and hustle hard to ensure they're taking care of every customer who calls in."
"I am focused on providing the best customer experience possible for our existing and new customers."
"I just want to help more people learn about the services our company provides so more faces can light up!"
"I love being a part of something that truly impacts others' lives for the better and that is what we specialize in here at CaptionCall."
"In my role as a compliance specialist, I provide our marketing and outreach teams the information and tools they need to remain compliant with FCC regulations."
"My years of experience working with news media and preparing interview subjects to share their expertise helps the company reach the broader public with timely, accurate information."
"The best part of my job is the people who work here. I hope everyone understands what a great team and culture we have."
"Helping others is probably what I love the most. It is fulfilling to know a process really well and then be able to explain it to others so they understand it."
Ryne M. Vogel
"We truly do solve real problems for real people. Just knowing that I am even a small part of that is very rewarding."
Chellena Ellis Faure
"This position provides an avenue to build staffing capabilities to support hiring needs while having an integrated focus on career progression, culture, and compensation. "
"All of our customers have had full and fascinating lives which they love to tell people about – and I love to hear about. "
"I feel my role is important to ensure we have standardized and up-to-date training materials for the sales and outreach employees…"
"I focus on managing performance, strategic decision making, as well as the hiring and development of our center leadership."
"I think the most important thing that the ADA provides is independence and freedom. People with hearing loss no longer need to rely on others to make phone calls."
"I believe in functional equivalence. Everybody should have a right to communicate in a similar manner. "
"The best part of my work is the customer base we serve and the people I get to work with. This job is incredibly rewarding, given the way we change lives."
"We can provide a valuable service to people who are eligible for our services who might not otherwise be able to afford an amazing resource like CaptionCall."
"What we do, as marketers, is important because the cumulative impact of our various marketing efforts is to make sure all our customer-facing activities, from all departments, are consistent with our respective brand identity."
"Patience, empathy, and the ability to relate to most people I meet. I never rush a job with a customer ‐ I give them the time that they need. I take time to learn about the customer and relate to them."
"I am responsible for ensuring the company has the programs and processes in place to attract, develop, and retain employees to take care of the customers and run the business."
"My role is to help direct the day-to-day business of a captioning center where a group of captioning agents provide live captioning to our customers who are using a CaptionCall phone or device."
"I install CaptionCall telephones for people with hearing loss and educate our customers using hands-on feature training. We are always looking to help people with hearing loss who need CaptionCall!"
"I have a history of working in the CaptionCall Marketing group, and before that with Sorenson Marketing. We have the best customers on the planet and the services we provide are just fantastic!"
"The best part of my work is the people with whom I get to work. The company is fortunate to have so many talented and dedicated people who care passionately about what they do and about serving our customers."
"The best part of being a captioning agent is knowing that every day that I work, I am helping to improve someone else's quality of life. It's easy to go through the motions and just caption away and not really think about it. But it is really satisfying."
"Keeping customer information, along with our employee information, secure and safe remain among our primary company goals."