Elaine Chambers

Sales Training Manager

Q: Please describe your role in the company and why it is important. 

A: I’m mainly responsible for creating training materials for our sales account management team.  I work closely with the outreach managers and regional directors (who manage the account management team) to help create these materials for their teams. I also assist outreach managers in new hire onboarding and ordering all their materials.  

Since our sales team mostly consists of remote employees, it’s important to have well-explained training documents and processes so they can complete their jobs efficiently.  I keep those training materials up to date as changes happen.  

Q: What do you bring to your role that adds value to the company?

A:  I really enjoying helping others! In this role, I’m constantly communicating with this team about any projects that  impact them or their processes. It’s my responsibility to make sure I provide clear training and communication to these remote employees so they know exactly what they need to do in their day-to-day responsibilities. 

Q: What does the Americans with Disabilities Act (ADA) provide for people who are Deaf and hard-of-hearing? 

A: The ADA mandated  a functionally-equivalent service for people who experience hearing loss who need help communicating more effectively over the phone.  CaptionCall provides captioned telephone service that supports the whole conversation, so callers understand all of the important details of their calls. It’s such an amazing service. Communication is such an important part of our lives, and I love that we are able to help people with hearing loss communicate confidently over the telephone!

Q: What is the greatest challenge you have overcome – or are still overcoming – in your work?

A:  CaptionCall is growing – and growth means we have many changes! I think some of the greatest challenges in my work are just keeping up with changes, ensuring I update all our training materials to reflect changes, then sending the updated training materials and processes to our remote employees. To avoid confusion, it’s important that I am clear in my training materials, so employees have a clear outline of processes from start to finish. Sometimes change is hard for employees.  We might change a process that they are comfortable with to a completely new process, and that can be uncomfortable.  It’s important to stay positive through any changes, big or small.  

Q: What is the best part of your work?

A: Helping others is probably what I love the most. It is fulfilling to know a process really well and then be able to explain it to others so they understand it.  Anytime someone has a question about a training, I’m always very quick to respond and help because I love taking time to explain it in a way that makes sense to people and in a way that resonates with them. I like supporting people so they can feel confident in completing their work.