FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.


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CaptionCall is a no-cost∞ solution that lets people with hearing loss hear and read what their callers say. Now they can use the phone with confidence to stay socially engaged and to maintain their independence!

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Why Offer CaptionCall


When you share CaptionCall, you solve a real problem in the lives of your clients or residents by helping them use the phone again with confidence.  Ultimately, you are helping them to stay socially engaged for a longer, happier, healthier life.


No Cost with Professional Certification


To qualify for the free CaptionCall phone and service, your clients must obtain certification from a hearing-care or healthcare professional indicating they have hearing loss and need CaptionCall to communicate effectively by phone.  See a generic sample of the Professional Certification Form by clicking the button below.


Client Eligibility


Anyone who has trouble using the telephone due to hearing loss may be a candidate for CaptionCall. A hearing healthcare professional will evaluate their  hearing loss and determine if captions are required to us the telephone effectively. There is no predetermined decibel threshold to qualify.


  • To use the CaptionCall phone, qualified individuals will need a private standard phone line and internet connection – not shared lines.
  • To use CaptionCall Mobile, they will need a CaptionCall account, an Apple iPad 2 or later, and a Wi-Fi or cellular internet connection.


Front View on Amplification screen

How to Order CaptionCall

To order the CaptionCall phone for your clients or residents, visit www.captioncall.com and click on the green ‘Request Phone’ button.  Complete the online order form for your client – be sure to use your unique promo code so we can track that referral back to your office.  Click the ‘Order Form’ button below for a shortcut to the online order form.

When the order form is submitted, you will be prompted to print a Professional Certification Form that they need to share with their hearing healthcare professional. When the hearing healthcare professional determines your client can benefit from captions to use the phone effectively, they will submit the form to CaptionCall. Once that signed form is submitted, a CaptionCall representative will contact your referred client to schedule their delivery and installation of a CaptionCall phone.

Red-Carpet Service


We go the extra mile to make sure your clients or residents receive our legendary red-carpet service.  We recognize that older adults are often uncomfortable with new technology, so we do everything possible to make it easy and stress-free for them to get started with CaptionCall.


Who Can Certify Hearing Loss


The following hearing healthcare professionals can evaluate hearing loss and the need for captions to use the phone effectively:

  • Audiologists
  • Ear, Nose and Throat Specialists
  • Family Physicians
  • General Practice Physicians
  • Geriatiricians
  • Gerontologists
  • Hearing Instrument Specialists
  • Internal Medicine Specialists
  • Nurse Practitioners
  • Otolaryngologists
  • Pediatricians
  • Physician Assistants

Watch Videos

Hearing-care professionals and their patients discuss CaptionCall.

  Hearing Loss and the Phone
  CaptionCall and Your Business
  Giving Your Clients CaptionCall

Meet Eddy the Ear

CaptionCall is proud to introduce Eddy the Ear – the ‘ear-resistible’ star of our new video series – Conversations with Eddy the Ear. This series of entertaining short video segments is created to help your clients be ‘ear-responsible’.