Coronavirus (COVID-19) Response

“CaptionCall has made unprecedented changes to better serve you, our valued customers, during this coronavirus (COVID-19) pandemic. We appreciate your patience and understanding as we continue to make the necessary adjustments during [this time].”

Providing essential service through COVID-19

At CaptionCall, our main priority is to keep customers connected through captioned phone calls. During the pandemic, we have experienced higher than expected call volumes and wait times. This led us to re-structure the way we provide critical captioned telephone service. From hiring more agents, to moving agents remote and from starting self-guided phone installations to implementing the highest level of safety protocols for our trainer who install your phones. We are here, working to keep you connected to the outside world and thank you for trusting us with your connection. Read More

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FCC service extension

The FCC’s Consumer and Governmental Affairs Bureau today extended temporary waivers through June 30, 2020 for Telecommunications Relay Service

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Covid-19 Service update

Changes we have implemented: Ramped up staffing to work at home, adjusted staffing to improve speed of answer, and hired many new qualified agents. COO’s COVID-19 Service Impact Announcement

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Covid-19 Service Announcement

Your health and safety are very important to us! CaptionCall is doing everything we can to support your well being and that of our employees and our community. Service Impact Statement

CaptionCall during COVID-19