Great Times To Keep In Touch With Your Patients

September 20, 2019 CaptionCall 1 comment

As a hearing care provider there is nothing more important than making sure your patients are taken care of—and you may have more opportunities to do that than you thought. The American Academy of Audiology has a great list of potential touchpoints you can have with your patients. Some of the things on the list are:

  • Initial phone call and scheduling
  • Follow-up phone calls made by the patient
  • Appointment confirmation
  • Patient check-in
  • Follow-up calls post hearing aid evaluation
  • Recalls for hearing aid checks or hearing tests (if permitted by insurance)
  • E-mail correspondence
  • Drop-in visits

You can see the whole list here: https://www.audiology.org/practice_management/resources/patient-touch-points

Are you looking for some ideas for things to share during these touchpoints? CaptionCall has many free resources available, for example:

  • Eddy the Ear: Eddy the Ear is up for grabs to share with your patients. Educational comics and videos are all great things to share at any time with your patients. You can find everything Eddy the Ear here, https://captioncall.com/eddy-the-ear2/
  • The CaptionCall Blog: You will find great articles throughout the CaptionCall blog that your patients may find interesting or informative. The goal of our blog is to help your patients better understand their hearing loss and the actions they should take.  You can find the blog here: https://captioncall.com/ccblog/
  • Share the phone: If you haven’t yet shared the CaptionCall phone with a patient, one of these touchpoints is a great time to do it. The CaptionCall phone is designed to help people with hearing loss, and as their hearing care provider it gives you the opportunity to bring them some added value at no cost. You can sign someone up at: https://captioncall.com/

Being proactive about your patient’s experience is key to helping them adapt to their new assisted listening device. Allow CaptionCall to be a part of their hearing care journey, helping them live a longer, healthier, happier life.

 

1 Comment on “Great Times To Keep In Touch With Your Patients

  1. after my phone accidently unplugged I got an error message saying kb flash is not working. I called the several times a day and get the same message ” this is outside our business hours.” we cannot call out on the phone.

Leave a Reply

Your email address will not be published. Required fields are marked *