Captioned Phones Make a Big Difference

August 9, 2018 CaptionCall 1 comment


When someone is struggling to hear what is being said on the phone, hearing aids may not be enough. That’s what a Minnesota man learned as he was seeking solutions for his hearing loss. Checkout his story here:

Hearing aids provide huge value in all kinds of listening situations and environments.  However, telephones can be really tricky when it comes to hearing loss. In fact, one of the biggest reasons people return their hearing aids is because they don’t notice a big enough difference on the phone. There are reasons for that:

  1. The condensed frequency range of your phone service eliminates the high and low-frequency tones making it more difficult to understand speech
  2. Unlike face-to-face communication, there are no visual cues to help with understanding

Research conducted by Sergei Kochkin, PhD, entitled, “The Importance of Captioned Telephone Service in Meeting the Communication Needs of People with hearing Loss,” offers additional insights on this topic.  Learn more at:

If you have hearing aids and are still struggling on the phone, don’t return your hearing aids.  Talk to your hearing care provider about getting a CaptionCall phone. CaptionCall gives you powerful amplification to make sure you are maximizing what you can hear while simultaneously providing smooth-scrolling captions of what callers say for added clarity, making sure you don’t miss a word. Now you can call your family or stay in touch with friends stress-free, and still enjoy your hearing aids in all other listening scenarios.

By proactively managing your hearing loss, you will eliminate the risks of becoming isolated and the other frustrations that hearing loss brings. If you are having trouble with your hearing aids reach out to a hearing care professional right away.  And if you have trouble hearing on the phone, ask them about CaptionCall, or go to to request a no-cost* phone.

CaptionCall is an ambassador for hearing health and an advocate for people with hearing loss.  CaptionCall encourages people everywhere to actively manage their hearing health through regular hearing evaluations, and to seek early treatment when hearing loss is identified.  CaptionCall is committed to helping people with hearing loss stay socially engaged for a longer, happier, healthier life.  To learn more about how to qualify for a no-cost CaptionCall phone, visit

*To qualify for the no-cost CaptionCall phone and service, a hearing-care professional must certify that you have a hearing loss that requires captions to use the phone effectively.

Written By John Apgar, Marketing Coordinator

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