Careers at CaptionCall

Careers at CaptionCall

We are always looking for talented individuals to help us bring our cutting-edge phone, free captioning service, and world-class support to anyone who has trouble hearing on the telephone.

Interested in a career to helping people with hearing loss stay connected with their loved ones? CaptionCall looks for talent to issue excellent captioning services.

Many of CaptionCall’s customers, the hard of hearing, need our help as they strive to stay in communication with their loved ones and healthcare providers. We are also aware that many jobs in our communities are on hold, suspended, or have been eliminated altogether. Our company is committed to help those directly affected, so that they may continue to support themselves and their families. CaptionCall has multiple job openings at all our sites; you may apply now and begin working almost immediately. Apply here on our career site. If you have any questions, please contact our Talent Acquisition team at recruiting@sorenson.com

Employees at CaptionCall have been deemed as an essential workforce during the response to the COVID-19 Declaration of National Emergency.
Our centers are open for business.

Job descriptions

Read about some of the most common career opportunities at CaptionCall.

Captioning Agent

Our captioning agents work in locations throughout the United States to help people with hearing loss communicate over the phone. A captioning agent transcribes a telephone conversation so the person with hearing loss can read what their caller is saying. It’s a fun, fast-paced, and rewarding position. We provide paid training. And you can enjoy a flexible schedule, excellent pay, and competitive benefits. English-speaking and Spanish-speaking positions available.

Trainer

A CaptionCall trainer personally delivers CaptionCall equipment and installs the phone and/or mobile app for our users. Because they represent CaptionCall, trainers are friendly, personable individuals who like to interact with people. Trainers work locally, so positions can be available throughout the United States. We provide paid training, excellent pay, and competitive benefits. English-speaking and Spanish-speaking positions available.

Account Manager

Account managers are responsible for promoting the CaptionCall phone and service by demonstrating the product, explaining how it enriches lives, generating leads, and building and managing provider accounts. This is a full-time position with potential for career growth and advancement.

Corporate Positions

CaptionCall often has open positions in IT and Engineering, Sales, Marketing, and Management of our operations and call centers. We often promote from within the company, so employees find rewarding, long-lasting career and growth opportunities at CaptionCall.

New Applicant Welcome
Why I work at CaptionCall
Working at CaptionCall

Benefits

At CaptionCall we care deeply about our employees and we provide a generous, comprehensive benefits package. Benefits begin quickly after the date of employment and many benefits are extended to spouses, domestic partners and qualified dependents. Benefits include medical and health, work/life balance and financial benefits and more.

Benefit Medical / Health

Medical/health

  • Medical Coverage provided through United Health Care
  • Low-cost coverage
  • Dental, vision, short-term disability coverage, supplemental life insurance, accidental death and dismemberment
  • No-cost employee life insurance
  • Organized ongoing wellness programs and employee participation events
  • Flexible spending (cafeteria) plan for medical reimbursement, dependent care, child care and transportation
Benefit Work / Life Balance

Work/life balance

  • Medical Coverage provided through United Health Care
  • Low-cost coverage
  • Dental, vision, short-term disability coverage, supplemental life insurance, accidental death and dismemberment
  • No-cost employee life insurance
  • Organized ongoing wellness programs and employee participation events
  • Flexible spending (cafeteria) plan for medical reimbursement, dependent care, child care and transportation
Benefit Financial

Financial

  • A generous 4% 401(k) matching program to all qualified employees
  • Long-term disability plan
  • Plus much more…