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CaptionCall Mobile for iPhone

Experience mobile phone calls in a richer, more positive way.

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The CaptionCall mobile app for iPhone lets you make and get captioned phone calls so you can understand calls better — wherever you are.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

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CaptionCall Mobile for iPhone Tutorial

Once you are ready to log in and start using the app, this video tutorial can help guide you through the process and features:

Getting Started

The first time you log in to CaptionCall Mobile for iPhone, you will be asked to acknowledge the limitations of E911 and verify your emergency address. You can update this address at any time in app Settings.

You can use the toggles to enable Touch ID or Face ID to use the app without entering your User ID and password each time.


Call Forwarding

You will receive another phone number with CaptionCall Mobile for iPhone. While your regular iPhone mobile number will still work, only the phone number assigned by CaptionCall will allow you to use captioning.

As a result, most users choose to forward their iPhone number to their CaptionCall Mobile number. This means any incoming calls will automatically be captioned on your iPhone. To set up call forwarding, go to Settings > Phone > Call Forwarding and enter your CaptionCall Mobile number. For Verizon customers, call *72 using your iPhone, enter your CaptionCall Mobile ten-digit number, tap the call icon and wait for the confirmation, “Calls will be forwarded to...”, then hang up.

Be aware that when you make calls with your CaptionCall Mobile number, that number will appear as your caller ID.


Making Calls

You can make calls using the Dialpad, or touch the Recents or Contacts icon and select the name/number you wish to call. Captioning will start automatically.


Answering Calls

When someone calls you, you’ll see a notification on your screen. To answer, click Accept or slide to answer. If your iPhone is locked when the call comes in, you will need to unlock your iPhone and select the CaptionCall Mobile icon to see captions.


Voicemail

To set up your voicemail, touch the Voicemail icon and use the temporary pin 1234 followed by the # sign. You will be prompted to create a new pin. Follow the prompts to record your greeting. To check a voicemail message, touch the Voicemail icon to play the message. Touch Speaker to hear your message while reading captions on the screen.


Saving Calls

At the end of every call, you can choose to Save or Discard the captions. To review a saved conversation, touch the Saved icon on main menu.


Using Contacts

If you allow CaptionCall Mobile access to your iPhone contacts, they will appear in the Contacts list for easily dialing. You will also see any contacts associated with your CaptionCall account.