Chief Human Resources Officer
Q:Please describe your role in the company and why it is important.
A: I am responsible for ensuring the company has the programs and processes in place to attract, develop, and retain employees to take care of the customers and run the business.
Q: What do you bring to your role that adds value to the company?
A: I have 25+ years of experience in human resources, business, and the service industry. My willingness to challenge the way things are done and innovate drives change and the development of better processes that give customers the best experience.
Q: What does the Americans With Disabilities Act (ADA) provide for people who are Deaf and hard-of-hearing?
A: From a human resources perspective, the ADA ensures people with disabilities are provided equal opportunity for employment, communication, and the receiving of services as all other Americans have and receive them. This has led to abundant employment opportunities within our company and to the development, by our innovators, of technologies that enable those who are Deaf and hard-of-hearing.
Q: Please describe how regulations (the government rules) impact what we do as a company.
A: Our entire business model is based around regulations, how we service customers, the technologies we develop, and the way we communicate inside and outside the company. The ADA, for example, is the framework for developing our business model and inventing the technologies necessary to service our hundreds of thousands of customers. We are who we are because of regulations, and we incorporate them into all business decisions and outcomes.
Q: What is the greatest challenge you have overcome – or are still overcoming – in your work?
A: For me, it’s balancing work and personal life. I tend to put my heart and soul into everything I do, which can be good. However, there are some downsides to it as well. While it means I care deeply about what I do, it also means I have a hard time stepping away until I reach completion. To deal with this trait, I have always approached work and family life as one and the same. I make time for family things while at work, and while at home, at times, the family and I make time for work. Mixing them has been helpful – and we succeed as a family and we fail as a family. Thus, we have grown closer together and work together to make life successful for all of us.
Q: What is the best part of your work?
A: The best part of my work is watching people grow over years of service to the company. Many employees have gone from entry level positions to senior leadership roles. This opportunity to see people grow and how both their personal and professional careers have been influenced by the company brings me great joy and satisfaction.