Brent Landes

National Training Manager

Q: Please describe your role in the company and why it is important.

A:  As the national training manager for the sales and outreach department, it is my responsibility to make sure CaptionCall trainers have all the knowledge and training required to perform their duties.  This involves hosting live trainings, creating training resources, keeping trainers up to date on all company policies and procedures, and occasionally going out into the field to do ride alongs with trainers. 

Q: What do you bring to your role that adds value to the company?

A: I bring seven-plus years of experience working as a CaptionCall trainer myself. I feel this experience gives me a good understanding of the trainer role and how I can best serve them.  

Q: What does the Americans with Disabilities Act (ADA) provide for people who are Deaf and hard-of-hearing?

A: The ADA provides people who are Deaf and hard-of-hearing equal opportunity under the law and protects the rights of all individuals with disabilities.  It also provides funding for resources for Deaf and hard-of-hearing individuals.  It is because of the ADA that CaptionCall can provide the amazing service that we do at no cost to our customers.   

Q: Please describe how regulations (the government rules) impact what we do as a company.

A: Compliance is our number one priority at CaptionCall.  The regulations that have been handed to us by the government (FCC) impact many things we do as a company.  For example, before we can even provide CaptionCall services to a customer, we need to make sure that customer meets the qualifications set forth by the government to use CaptionCall.  This example is just the tip of the iceberg regarding how government regulations impact what we do as a company.  We take all government regulations very seriously and aim for 100 percent compliance in all regulations.

Q: What is the greatest challenge you have overcome – or are still overcoming – in your work?

A: I’d say one of the challenges in my work is staying connected with the trainers and what they are seeing out in the field.  I strive to provide job aids that will be beneficial/useful to the trainers. Working from behind a desk makes it difficult to stay in touch with what is going on in the field to provide those job aids.  Doing ride alongs with trainers and staying in frequent contact with the field operations managers are some of the strategies we use to overcome this challenge. 

Q: What is the best part of your work?

A: The best part of my work is the people I work with.  I have great leadership and amazing coworkers.  I’m very proud of our team and the things we have accomplished.  I also love being a part of something that truly impacts others’ lives for the better and that is what we specialize in here at CaptionCall.