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Face Masks, Hearing Aids, and Communication Tips

By CaptionCall

Raise your hand if you have experienced issues with wearing hearing aids and a face mask at the same time. From discomfort behind your ears, due to the elastic straps, to aids popping off when removing your face mask, there’s no easy way for both to coexist.

Unfortunately, the coronavirus (COVID-19) shows no signs of slowing down with more than 8 million cases in the United States as of October 2020, according to Johns Hopkins University. The ongoing pandemic has created a very real issue for people who need to wear a face mask with hearing aids but are experiencing discomfort.

Luckily, we have a few tips to share that will not only help make wearing a face mask with hearing aids safer and more comfortable but also ways to make communicating easier during the coronavirus pandemic.

Extended Relief

Mask Extender

One of the biggest complaints from anyone who has worn a mask for an extended period is that the straps can feel like they’re cutting into the skin behind the ear. That problem is solved by using a mask extender.

You can make your own mask extender by sewing or gluing buttons to a piece of fabric (like a headband) and wrapping the straps around the buttons. This alleviates the pressure on your ears and gives your hearing aids plenty of room to function.

If your hair is long enough, you can easily create a natural mask extender. All you need to do is pull your hair back into a bun or ponytail and loop the elastic mask straps around.


For a quirky alternative, the solution to your mask woes may be found in the game room. Dig out the “Barrel of Monkeys” game and use one of the plastic monkeys. Hook one of the elastic straps of your face mask to the monkey’s arm and then put the mask on while hooking the other end of the mask to the other arm. Having a plastic monkey behind your head may look a little silly but we promise, it works, and kids will love helping you, too!

Face Mask Extender

Safe & Secure

After running errands, you probably can’t wait to take your mask off! It can be frustrating when you whisk off your mask and along with it comes your hearing aids. This scenario is even more likely if you wear glasses because that’s a lot of items occupying the same space behind your ears. It’s annoying and quite frankly, you run the risk of damaging your hearing aids if they fall to the ground.

Hearing Aid Safety

Be mindful of your hearing aids when taking your mask off. As an extra safeguard, we recommend securing your device using a strap worn behind your neck like what you would use on your glasses to let them hang from your neck. You can also use an adhesive that is safe for your skin, to keep your hearing aids in place.

Clear Communication

In the age of coronavirus (COVID-19), communicating in person is more difficult for those with hearing loss because traditional masks make lip reading impossible. This is essential for people with hearing loss to understand what is being said and to pick up on facial expressions.

Clear Communication

Communication challenges brought on by traditional masks can be solved by more people wearing clear masks, which helps those with hearing loss understand what is being said. However, no matter what kind of mask you wear, sounds will be muffled. Therefore, it’s important to face the person you’re talking to at a safe distance and speak loudly and slowly. Eliminating background noise, like a television, will help as well.

CaptionCall During Coronavirus (COVID-19)

Clear Face Mask

During this difficult time where everyone is socially distancing, the need for CaptionCall service has never been higher. That’s why CaptionCall has recruited, hired, and trained new employees to answer an unprecedented number of phone calls.


In addition to meeting the rising demand, CaptionCall is committed to following all social distancing and other CDC guidelines including trainers and account managers wearing clear masks. All trainers are required to wear them during our red-carpet installation and instruction process.

If you have hearing loss that necessitates the use of captions to use the phone effectively, visit CaptionCall.com or call 1-877-865-9228 to see if you qualify for service. We also provide a solution for those without the internet who qualify for CaptionCall service. And, when you’re on the go, the CaptionCall Mobile app makes it easy to receive captioned calls on your iPhone.

Have better phone conversations and connect with those who mean the most to you with CaptionCall.