Requirements

CaptionCall is only made available to individuals who have a medically recognized hearing disability necessitating their use of the service.  The CaptionCall service is supported through the federal government’s Interstate Telecommunications Relay Service fund. This fund is established to fulfill the mandate of the Americans with Disabilities Act (ADA) to provide functionally-equivalent communications to people with hearing loss. The CaptionCall service uses captioning agents who convert the calling party’s spoken words into captioned text. All calls made through CaptionCall must include a hearing-impaired person.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.
CaptionCall is available throughout the United States for those who have difficulty hearing on the phone. To receive your CaptionCall phone, click REQUEST PHONE above and provide your information. A CaptionCall representative will contact you within a few business days.