CaptionCall is only made available to individuals who have a medically recognized hearing disability necessitating their use of the service.  The CaptionCall service is supported through the federal government’s Interstate Telecommunications Relay Service fund. This fund is established to fulfill the mandate of the Americans with Disabilities Act (ADA) to provide functionally-equivalent communications to people with hearing loss. The CaptionCall service uses captioning agents who convert the calling party’s spoken words into captioned text. All calls made through CaptionCall must include a hearing-impaired person.

Reclaim Your Phone - and Your Life

Captioned Telephone Service (CTS) is a federally funded program administered by the Federal Communications Commission (FCC) as part of the Americans with Disabilities Act. Anyone in the United States with certified hearing loss is eligible to participate.

To qualify for the CaptionCall Phone:

  • Must have a medically recognized hearing disability
  • High-speed internet connection
  • Standard home phone connection

CaptionCall is available throughout the United States for those who have difficulty hearing on the phone. To receive your CaptionCall phone, click REQUEST PHONE above and provide your information. A CaptionCall representative will contact you within a few business days.