FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

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When you get CaptionCall... you get much more than a free phone*

  • Free Installation - A local CaptionCall Representative will deliver your phone to you and install the phone at no charge.

  • Free Hands-on Training - A CaptionCall Representative will train you on the features of the CaptionCall phone and answer any questions you might have during the appointment.

  • Free, Ongoing Customer Support - Contact our Customer Support team or your CaptionCall local representative if you ever have questions about the CaptionCall phone.

  • Satisfaction Guaranteed - We make every effort to make your CaptionCall phone a wonderful experience, if for any reason you are not satisfied with CaptionCall, you can return CaptionCall at no cost.
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Our CaptionCall Representatives are CaptionCall employees, not contractors or third-party vendors, CaptionCall is very selective in their hiring process and prides itself on hiring employees with customer service skills and technical expertise.

*Certification of hearing loss by a hearing-care or healthcare professional is required to use CaptionCall.  The CaptionCall service is also available through a mobile app for iPad called CaptionCall Mobile.