FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

CaptionCall Professionals Program

How can I provide CaptionCall to my hard of hearing patients or clients?
Go to captioncallprovider.com and submit your information or email CaptionCall directly at CCProvider@captioncall.com.  CaptionCall will provide you with professional certification form, brochures and assign a local representative to visit your location.


How can CaptionCall benefit my practice?
CaptionCall can add value to a practice by providing an added benefit for your patients by helping them use the telephone with more confidence.


Does CaptionCall work with hearing aids?
Yes, CaptionCall is designed to work with most hearing aids.


Do I need to stock any CaptionCall inventory?
No, local CaptionCall representatives have the phones and will deliver and install the phone at no cost.


Will I need to handle product support calls?
No, your patients will contact the local CaptionCall representative or CaptionCall Customer Support with CaptionCall questions.


How can I get more CaptionCall materials for my office?
Contact your local representative, email CCProviders@captioncall.com or call CaptionCall Customer Support at 1-877-557-2227.


What degree of hearing loss must a patient have to qualify?
There is no set threshold of hearing loss required to receive, however a Hearing Care Professional must certify the hearing loss.


Who can sign the Professional Certification Form?
The Federal Communications Commission has defined individuals as qualified to certify hearing loss.  The list of certifying professionals can be found on the form or see the list here.


Why do I have to sign a certification form?
A professional certification form is required by the Federal Communications Commission to receive captioned telephone service.


How do I send in the Professional Certification Form?
The professional certification form can be sent via fax or email or via electronic method. Instructions are located on the form or learn more here (https://captioncall.com/professionals-program/) or contact your local CaptionCall representative to discuss the easiest form submission options for your practice.


How quickly do you reach out to patients who order CaptionCall?
Generally within one or two business days after the Professional Certification Form has been received, a CaptionCall representative will contact the hard of hearing individual to schedule an installation.


Will you report back on the status of my patients that have requested CaptionCall?
CaptionCall can send updates to you on a periodic basis as long as your patients have given the authorization to share that information.