FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

Customer & Technical Support

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How does a power outage impact CaptionCall?
CaptionCall does not work during a power outage. Like your Internet service, it goes down until power is restored.


Does CaptionCall come with any kind of guarantee?
Yes, CaptionCall comes with a risk-free satisfaction guarantee. If, for any reason, you’re not completely satisfied with CaptionCall, just return the CaptionCall phone to us.


If I need help with my CaptionCall Phone, who can I call?
Please call our friendly customer support experts at 1-877-557-2227.


I don’t have a CaptionCall User Guide, where can I look for answers?
The CaptionCall User Guide can be found on the CaptionCall.com website under the Support section or by downloading them from the links below.


If I think my CaptionCall Phone is broken, what should I do?
Simply call our customer support line at 1-877-557-2227 or email support@captioncall.com. One of our support experts will work with you to resolve the situation. If your CaptionCall phone needs to be repaired or replaced, we can help you with the repairs or replacement.

Know Your Phones' Model Number

Your CaptionCall phones’ model number is located on the top left corner of the Identification Label found either on the back of the phone or under the adjustable stand.

IDLabelSample