FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

CaptionCall Mobile

iPad Call View


What mobile devices are compatible with CaptionCall?
An Apple iPad2 or later is required for the App to work.  It will not work on iPhone or Android devices.

Is there any cost for the CaptionCall Mobile iPad App?
No, the CaptionCall Mobile iPad App is available at no cost.

I already have a CaptionCall phone.  Can I get CaptionCall Mobile?
Yes, if you have an iPad2 and a CaptionCall phone, you are eligible for CaptionCall Mobile.  Contact CaptionCall Customer Support at 1-877-557-2227 or email support@captioncall.com.

What phone number do I use with CaptionCall Mobile for iPad?
You will receive a new phone number with the activation of the CaptionCall Mobile.

What are the requirements for CaptionCall Mobile for iPad?

  • A hearing loss that necessitates the use of captioned telephone service.
  • A professional certification form certifying your hearing loss.
  • An Apple iPad2 or later.
  • WiFi or cellular internet connection.

How does CaptionCall Mobile for iPad work?
CaptionCall Mobile lets you make and receive captioned calls from your Apple iPad.  Learn more about CaptionCall Mobile.


Can you adjust the font size?
Yes, the font size is adjustable in the “Settings” menu.

How do you save calls?
After each call you will have the option to save the conversation.  Select “Yes” to save the conversation for later review.

Who do I call if CaptionCall is not working on my iPad?
Simply call our customer support line at 1-877-557-2227 or email support@captioncall.com