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Professional certification of hearing loss and the need for captions to use the telephone effectively is required for patients to receive the CaptionCall captioning service and phone at no cost. CaptionCall is a relay service that uses a human Captioning Agent and advanced voice recognition technology to generate captions of what the user’s callers say. CaptionCall is certified by the FCC to provide captioned telephone service. Funding for CaptionCall service is based on an assessment paid by telephone communications companies. These companies often pass this cost along to telephone subscribers in the form of a surcharge. The offer of a complimentary CaptionCall phone or captioning service cannot be tied to any other offer or program. The complimentary CaptionCall phone offer and captioning service must be tied to an explanation of the eligibility requirements.