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What to know when calling 911

Dialing 911 on your CaptionCall phone will connect you with Emergency Services.

Standard CaptionCall phone

Captioning will not work if the power is out.
You can still make an audio call to 911 if the power is out.

CaptionCall for iPad

This service requires working internet AND telephone connections. You cannot call 911 on this device if internet or phone lines are down. You cannot call 911 on this device if your battery is out of power. 911 uses the address of your CaptionCall account, usually your home. IF YOU ARE NOT AT THIS ADDRESS, TELL 911 YOUR CURRENT LOCATION.

CaptionCall with VoIP

This service requires working power AND internet connections. You cannot call 911 on this device if internet or phone lines are down. 911 uses the address of your CaptionCall account, usually your home. IF YOU ARE NOT AT THIS ADDRESS, TELL 911 YOUR CURRENT LOCATION.

To check the address CaptionCall has on file for your Emergency Calling Service, log in to your customer account or call Customer Support at 1-877-865-9228.