FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.
Stay Connected with CaptionCall
Our customer service, is as friendly as our phone.
Creating an intuitive, state-of-the-art telephone is just the beginning. CaptionCall is also backed by a team of customer support experts, who are available to help you with everything from setting up your new phone to using its robust features.
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Customer Support Hours:
Monday-Friday, 7 a.m. to 8 p.m. MT
Saturday-Sunday, 8 a.m. to 5 p.m. MT
Holidays, 8 a.m. to 4 p.m. MT
Know Your Phones' Model Number
Your CaptionCall phones’ model number is located on the top left corner of the Identification Label found either on the back of the phone or under the adjustable stand.
Return or Exchange Your Phone
Need assistance with your CaptionCall Phone? No problem.
In a perfect world, nothing would ever go wrong. But we’re living in the real world, and that’s why we make it easy to troubleshoot, repair, replace, or return your CaptionCall Phone if you ever experience difficulties. It’s all part of your complete CaptionCall Solution.
To get help, simply call 1-877-557-2227.
One of our friendly support experts will work with you to determine exactly what’s going on with your CaptionCall Phone or Service. If your phone needs to be repaired or replaced, we can help you ship it to us at no cost, and we’ll get a new phone out to you as quickly as possible.