FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

What is CaptionCall?

CaptionCall is a revolutionary phone for anyone with hearing loss who has difficulty hearing on the phone. CaptionCall offers amplification and superb sound quality while displaying smooth‐scrolling captions of what callers say on a large, easy‐to‐read screen. It helps people use the phone again with confidence! Plus, it is so easy to use—anyone who knows how to use a phone will understand how to use CaptionCall.

Front View on Call Screen

Enjoy our Red-Carpet Service!


Your Patients will enjoy having their phone installed by a knowledgeable, friendly CaptionCall Trainer for free. We’ll set up the phone for them and make sure they are comfortable using it before we leave their home.

Your Practice will appreciate the ongoing support from a dedicated CaptionCall Specialist along with complimentary brochures, in-service training, and a demo phone for the office. There is no inventory to stock and no product support requirements. We take care of everything.

TIA Compliant

CaptionCall is proud to be the first and only captioning telephone that meets the strict amplification standards established by the Telecommunications Industry Association (TIA) for people with mild, moderate or severe hearing loss. This means people with hearing-loss will be able to hear and understand speech better on the CaptionCall phone than on any other captioning telephone. CaptionCall also meets the TIA-1083 standard for hearing aid compatibility and reduced interference.


Patient Eligibility

There is no predetermined decibel threshold for your patients to qualify for CaptionCall. They must simply have a hearing loss that, in your professional opinion, necessitates the use of captioned telephone service to communicate effectively by phone.


How can CaptionCall be FREE?

As a provision of the Americans with Disabilities Act, the U.S. federal government established a fund to give individuals with hearing loss access to captioned telephone service at no cost.  CaptionCall is compensated by the FCC for providing this service, so no costs are ever passed on to your eligible patients.

Order CaptionCall in

One Easy Step


Ordering CaptionCall for your patients is so easy. Just complete the Professional Certification Form for each qualified patient and send it to us. We will contact your patients within 2 business days to schedule the delivery and installation of the CaptionCall phone at no-cost. They’ll be using the phone with confidence in no time!

(You will receive complimentary digital and printed certification forms.)


Professional Certification Forms


For your patients to qualify for the free CaptionCall phone and service, they must obtain certification from a hearing-care or healthcare professional indicating they have hearing loss and need CaptionCall to communicate effectively by phone.


To see a generic sample of the Professional Certification Form the Certification Form button below.


Order More Brochures


To order more client brochures, contact your local CaptionCall representative, call us toll-free at 1-877-557-2227 or email us support@captioncall.com.  You can also order hard copies of the Professional Certification Form prepopulated with your unique promo code if you wish.


Who Can Certify Hearing Loss


The Federal Communications Commission (FCC) accepts certification of hearing loss from the following professionals:

  • Audiologists
  • Ear, Nose and Throat Specialists
  • Family Physicians
  • General Practice Physicians
  • Geriatiricians
  • Gerontologists
  • Hearing Instrument Specialists
  • Internal Medicine Specialists
  • Nurse Practitioners
  • Otolaryngologists
  • Pediatricians
  • Physician Assistants

History of Advocacy

From day one, CaptionCall has been an advocate for people with hearing loss.  CaptionCall revolutionized the industry with the no-cost phone, free delivery, installation and in-home training.


Request Demo Phone

To inquire about receiving a complimentary demo phone for your practice, simply contact your local CaptionCall representative to discuss or call toll-free at 1-877-557-2227. It is very helpful for your patients to be able to see a demo of captions smoothly scrolling across the screen.  All you need is access to a power outlet and a tiny amount of counter space.

Angled View on Recent Calls screen

How It All Works

How CaptionCall Works
Requirements for CaptionCall
No Cost... Really?

See what professionals and customers have to say about CaptionCall

Recommended by hearing-care professionals
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