Anyone who has trouble using the telephone due to hearing loss is a good candidate for CaptionCall. There is no predetermined decibel threshold to qualify. Your patient must simply have a hearing loss that, in your professional opinion, necessitates the use of captioned telephone service to communicate effectively by phone.


System Requirements

  • CaptionCall Phone - the qualified individual will need a standard phone line and an internet connection.
  • CaptionCall Mobile - they will need a CaptionCall Account, an Apple iPad2 or later, and a Wi-Fi or cellular internet connection.

Who Can Certify Hearing Loss

The Federal Communications Commission (FCC) accepts certification of hearing loss from the following professionals:

  • Audiologists
  • Ear, Nose and Throat Specialists
  • Family Physicians
  • General Practice
  • Geriatiricians
  • Gerontologists
  • Hearing Instrument Specialists
  • Internal Medicine
  • Nurse Practitioner
  • Otolaryngologist
  • Pediatrician
  • Physician Assistant

Red-Carpet Service
At CaptionCall, we go the extra mile to ensure that your patients receive our red-carpet service.  We recognize that older adults are often uncomfortable with new technology, so we do everything possible to make it easy and stress-free for them to get started with CaptionCall.

Article: The Impact of Hearing Loss on Your Health

Hearing loss, left untreated, significantly impacts one’s ability to stay socially engaged, often leading to loneliness and isolation – the precursors for many serious health risks.  Recent research suggests that hearing loss may play a much bigger role in our overall health than previously thought…


Introducing CaptionCall to Your Patients

It’s easy to engage your patients with CaptionCall, and only takes a minute.  The process can be done by the hearing care professional, or by the front office staff.  It starts with a simple question.

How can CaptionCall improve the lives of your patients or clients?

Hearing Care Professional and their patients discuss CaptionCall.

Is CaptionCall right for your Business?

Qualified individuals receive CaptionCall at no cost.