FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.
Why Offer CaptionCall
When you share CaptionCall, you solve a real problem in the lives of your patients by helping them use the phone again with confidence. You also reduce hearing aid returns due to phone utility, build customer loyalty, drive repeat traffic, and generate new business.
How to Order CaptionCall
You order the CaptionCall phone for your patients simply by submitting the Professional Certification Form on their behalf. There are three easy ways to submit the Certification Form:
Option 1:
Complete the CaptionCall Certification Form using the CaptionCall module for Noah 4. This allows you to submit the form with a few simple keystrokes. Watch the video to learn how. Fill out the form below and click the 'Download' button to download the CaptionCall NOAH 4 Module (.zip), or contact your local representative for assistance.
CaptionCall Module 2.0.3
Option 2:
Click the Certify Patient button and complete the online form
Option 3:
Fill out and download form then email the form to certification@captioncall.com
or fax to 1-888-531-1906
Once we receive the signed Certification Form, a CaptionCall representative will contact your referred patient to schedule their delivery and installation of a complimentary CaptionCall phone and free captioning service.
Watch Videos
Hearing-care professionals and their patients discuss CaptionCall.
More information about CaptionCall
Patient Eligibility
Anyone who has trouble using the telephone due to hearing loss is a possible candidate for CaptionCall. There is no predetermined decibel threshold to qualify. Your patient must simply have a hearing loss that, in your professional opinion, necessitates the use of captioned telephone service to communicate effectively by phone.
- To use the CaptionCall phone, a qualified individual will need a standard phone line and an internet connection.
- To use CaptionCall Mobile, they will need a CaptionCall account, an Apple iPad 2 or later, and a Wi-Fi or cellular internet connection.
Meet Eddy the Ear
Red-Carpet Service
We go the extra mile to make sure your patients receive our legendary red-carpet service. We recognize that older adults are often uncomfortable with new technology, so we do everything possible to make it easy and stress-free for them to get started with CaptionCall.
Who Can Certify Hearing Loss The Federal Communications Commission (FCC) accepts certification of hearing loss from the following professionals:
- Audiologists
- Ear, Nose and Throat Specialists
- Family Physicians
- General Practice Physicians
- Geriatricians
- Gerontologists
- Hearing Instrument Specialists
- Internal Medicine Specialists
- Nurse Practitioners
- Otolaryngologists
- Pediatricians
- Physician Assistants
Regulations Compliance
As a professional who recommends CaptionCall to your patients, you are welcome to use the CaptionCall trademark and complimentary phone offer in your marketing activities. CaptionCall operates in compliance with federal regulations regarding captioned telephone service. Federal regulations prohibit joint marketing arrangements between CaptionCall and hearing-care professionals. By providing permission for your use of the CaptionCall trademark and complimentary phone offer for your marketing activities, CaptionCall is not proposing to enter into any joint marketing arrangement with you. You understand that your use of the CaptionCall trademark and/or complimentary phone offer for your marketing activities does not create any joint marketing arrangement with CaptionCall. Click the button below for a brief overview of the federal marketing regulations for CaptionCall.