R. Scott Wood, Chief Executive Officer
As chief executive officer (CEO) of Sorenson Communications and CaptionCall, Scott is responsible for oversight of all departments and the strategic direction of both companies. Under his leadership, Sorenson Communications and CaptionCall offer the nation’s leading communication services for people who are deaf or hard-of-hearing. Scott Wood joined the company in May 2015 as general counsel responsible for all legal matters for the company, including corporate structuring and financing, intellectual property strategy and protection, regulatory compliance, employee and labor matters, litigation and dispute resolution.
Prior to joining Sorenson Communications, Mr. Wood was general counsel at a small private equity and alternative investment company in Portland, Oregon. From 2009 to 2014, Mr. Wood was general counsel at Holiday Retirement, then the nation’s largest supplier of independent living services, with more than 300 locations, 13,000 employees, 42,000 residents and more than $1.2 billion in annual revenues. Prior to Holiday Retirement and in his position as general counsel, Mr. Wood took Golfsmith, a nationwide golf and tennis retailer, through an initial public offering on the Nasdaq stock exchange. Prior to Golfsmith, Mr. Wood was associate general counsel at Franklin Covey Co. and was a litigator in Salt Lake City, Utah.
Mr. Wood holds a degree in English from Brigham Young University and a Juris Doctorate from the J. Reuben Clark Law School, Brigham Young University.
Jason Dunn, Chief Operations Officer, CaptionCall
Mike Holm, Chief Technical Officer, CaptionCall
Cameron Tingey, Chief Customer Officer, CaptionCall
As Chief Customer Officer, Cameron Tingey is responsible for creating sales strategies, developing new leads and partners, supervising hiring and training installers, and ensuring overall customer satisfaction. Prior to his work with CaptionCall, Mr. Tingey, helped launch Sorenson VRS (SVRS), a service which empowers deaf and hearing people to conduct SVRS calls in real time. For more than eight years, Mr. Tingey managed SVRS customers and installers, primarily on the East Coast and in the Southeast, where he established key accounts.
Before joining Sorenson Communications, Mr. Tingey was manager of channel sales and marketing for Sorenson Media. In that position, he expanded channel presence from eight resellers to more than 225, in 40 different countries, increasing channel sales by more than 150 percent. In the past, Mr. Tingey worked in sales and account management with MindShare Associates. Mr. Tingey holds a B.A. in business administration from Weber State University and an MBA from the University of Utah.
Julie A. Zenas, Sr. Vice President, Operations of CaptionCall
As Senior Vice President, Operations of CaptionCall, Julie is responsible for the strategic and tactical direction of all captioning centers. Under Mrs. Zenas’ leadership in CaptionCall her objectives are directing and developing leadership teams that focus on hiring, center management, forecasting, scheduling, training, and qualitative services.
Previously, Mrs. Zenas served as Senior Director, then Vice President of Operations for all Sorenson Video Relay Services (SVRS) and Sorenson VRS Canada Interpreting and Operations. Mrs. Zenas analyzed staffing levels to meet efficiency, achieved optimal customer service levels, exceeded FCC-mandated speed-of-answer requirements, and was an integral part of developing the VITAL software program. Mrs. Zenas also improved operational systems, processes and policies while hiring and mentoring the operational leadership.
Prior to joining Sorenson, Mrs. Zenas was the Operations Manager for FieldCrown Construction in Essex, UK. Mrs. Zenas was responsible for the formation, growth and development of the Operations Department. There she oversaw training, support staff, conducted regular financial reporting, project cost accounting, sales forecasting, payroll verification, tracking of value-added tax, and national insurance payments.
Mrs. Zenas holds a Bachelor of Science degree in Packaging from Michigan State University.
Bruce Peterson, Vice President of Government & Community Relations, CaptionCall
As Vice President of Government & Community Relations for CaptionCall, Bruce Peterson serves as CaptionCall’s top government relations executive accountable for planning and leading CaptionCall’s advocacy program, including efforts to build and manage relationships with consumer groups, the FCC, the United States Congress, state government and other organizations that set or influence regulatory policy that impacts CaptionCall.
Prior to being named to this position, Mr. Peterson was Vice President of Marketing for CaptionCall being responsible for overall strategic and tactical marketing efforts, including brand management, trademarks, market research, advertising, tradeshows and events, direct and online marketing. Mr. Peterson also worked as Senior Director of Marketing for Sorenson Communications, where he was responsible for managing Sorenson trademarks and product launch activities.
Before joining Sorenson Communications, Mr. Peterson held a variety of marketing positions with the Fortune 500 companies Samsung, Ericsson and IBM. While at Samsung, Mr. Peterson drove the sell-through of 15 million handsets, which generated more than $1.8 billion in revenue over three years. At Ericsson, he increased customer satisfaction 14 percent over two years. While at IBM, he drove $1 million in new equipment sales by bundling options offered with the introduction of Windows® 2000. Mr. Peterson holds a B.A. in organizational communications from the University of Utah and an M.S. in Integrated Marketing Communications from Northwestern University.
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.