FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.

How Is It FREE?

The CaptionCall Phone is available at no cost with professional certification


The Federal Communications Commission (FCC) has requirements to use captioned telephone service.

How to Receive CaptionCall phone at no cost...

  • Must provide a professional certification form from a qualified professional certifying your hearing loss and need for captioned telephone service.
  • Find a Hearing Care Professional near you.
  • Must self-certify that you have a medically recognized hearing loss that necessitates use of captioned telephone service.
    High-speed internet and a landline telephone are required to use the service.

There is no charge for delivery, installation or ongoing customer support. The suggested retail value of the CaptionCall Phone is $250